Please visit www.infm.com and www.schacc.com.au
Contact us at qm@infm.com 
or Phone: +61 7 3216 0888
                   
Web site development

Quality Matters Pty Ltd is based in Brisbane (Queensland, Australia).  We began operating in 1992 providing Quality Management and Information Technology consulting services to a small group of Clients.  Since that time, we have helped many organisations, of varying sizes, to understand and apply the basic concepts of effective quality management to ensure continual improvement.

In 1997, the Internet was beginning to have an impact and it was obvious that effective business management techniques would need to change.  We began researching the Internet and the way it would change operational management and communication.  As time went by it was obvious that the Internet would become part and parcel of every business - large and small.

We now provide Web (site) design and development services and, most importantly, Electronic Communication consulting and application development. 

More recently, we have turned our attention to Tourism and the impact both quality management and the Internet have on this industry.  We have worked closely with all stakeholders including Governments, operators and investors to raise the profile of self-catering holidays as a recognised alternative for domestic and international travellers in Australia.  As a result, we have developed the web site www.schacc.com.au, which provides travellers with the ability to "inspect" and select specific accommodation units.  This site is maintained on behalf of private investors in Australian Tourism.

Our objective is to assist Small to Medium Businesses and private investors gain full advantage of the Internet and Electronic Communication by understanding the tools available and how to use them effectively and inexpensively.

We do this by Listening, Learning and Applying good sense

 

Electronic Communication Application
Operational Systems analysis and design
Quality Management Systems
Skills Transfer
               
         
Web site development:
Our Web site development services include all aspects of gaining a Web presence.  We begin by explaining the process, from: Domain Name registration, Domain Hosting, Web design and very importantly, the need to maintain and regularly update the site.  We build your site to meet the expectations of the site Visitor.  We encourage the input of extensive information, without which a Web site is of little benefit.  We build your site with a widely used Web authoring program that allows you to maintain the site in the future, should you wish to do so.
If you would like more information about Establishing a Web Presence, just click here. 
Electronic Communication Application:
One of our most important objectives is to assist organisations to understand and utilise the benefits that electronic communication provides.  We enhance the look of your outgoing communication by providing Email Stationery designs that promote your established corporate image and provide the recipient with all of your contact details.  We design Electronic Newsletters, which provide a simple but very effective Customer Service link by keeping you "in touch" with your Clients.  We teach you how easy and inexpensive it is to keep your entire Client base (or just a selection) informed.
For more information about Email Stationery or Electronic Newsletters, just click on the relevant link.
Operational Systems Analysis & Design:
There is an old saying that people sometimes "can't see the wood for the trees".  In business, this is a common problem, usually caused by people in an organisation being too close to the subject.  We look at a situation from the outside, and analyse all components of the processes which impact on the  outcome.  Whether systems are considered major or minor, they all have an impact, whether it is on costs, quality, customer service and/or staff morale.
It is essential for any organisation that is experiencing a problem, going through change or simply looking for improvement, to analyse existing systems before implementing new ones.  It is an all too common occurrence for organisations to make wholesale changes without planning effective change management.
Quality Management Systems:
Our Quality Management consulting services assist organisations to understand and implement the  International Standard for Quality Management ISO 9001:2000.  We do this in a manner that best suits your Organisational structure and function.  We assist you to define policies and procedures that will enhance the overall operation of your organisation and we implement the systems to encourage continual improvement. 
Skills Transfer:
Quality Matters objective is to transfer our skills to you.  We do this by providing either on-the-job instruction, as we deliver our services, or by providing specialised training services based on your specific requirements.   
For more information, please contact us at qm@infm.com